MCI Framework

Foundations Of Senior Management

Initiate and implement change and improvement in products, services and systems
- Identify opportunities for improvement in services, products and systems.
- Evaluate proposed changes for benefits and disadvantages.
- Negotiate and agree the introduction of change.
- Implement and evaluate changes to services, products and systems.
- Introduce, develop and evaluate quality assurance systems.
Monitor, maintain and improve service and product delivery.
- Establish and maintain the supply of resources into the organization/department
- Establish and agree customer requirements.
- Maintain and improve operations against quality and functional specifications
- Create and maintain the necessary conditions for productive work.

Monitor and control the us of resources.
- Control costs and enhance values.
- Monitor and control activities against budgets.
Secure effective resource allocation for activities and projects.
- Justify proposals for expenditure on projects.
- Negotiate and agree budgets.

Recruit and select personnel.
- Define future personnel requirements.
- Determine specifications to secure quality people.
- Assess and select candidates against team and organisational requirements
Develop teams, individuals and self to enhance performance.
- Develop and improve teams through planning and activities.
- Identify, review and improve development activities for individuals.
- Develop oneself within the job role.
- Evaluate and improve the development processes used.
Plan, allocate and evaluate work carried out by teams, individuals and self
- Set and update work objectives for teams and individuals.
- Plan activities and determine work methods to achieve objectives.
- Allocate work and evaluate teams, individuals and self against objectives
- Provide feedback to teams and individuals on their performance.
Create, maintain and enhance effective working relationships.
- Establish and maintain the trust of one’s subordinates.
- Establish and maintain the trust of one’s immediate manager.
- Establish and maintain relationships with colleagues.
- Identify and minimise interpersonal conflict.
- Implement disciplinary and grievance procedures.
- Counsel staff.

Seek, evaluate and organise information for action.
- Obtain and evaluate information to aid decision makers.
- Forecast trends and developments which affect objectives.
- Record and store information.
Exchange information to solve problems and make decisions.
- Lead meetings and group discussions to solve problems and make decisions.
- Contribute to discussions to solve problems and make decisions.
- Advise and inform others.

Please send your comments to webmaster@churcher.com. This document was updated 17/11/98.