Foundations Of Senior Management

Managing People - A Broad View
Communication

Communications Climate

Open-Supportive

  • responses
     
    • descriptive
       
    • solution-orientated
       
    • open & honest
       
    • caring
       
    • egalitarian
       
    • forgiving
       
    • feedback
       

closed

  • Behaviours
     
    • Judgemental
       
    • Controlling
       
    • Deceptive
       
    • Non-caring
       
    • Superior
       
    • Dogmatic
       
    • Hostile
       

Culture Matrix

  • Formal
     
  • Informal
     
  • adversarial
     
    • open opposition
       
    • lobby & persue own point of view
       
  • consensual
     
    • open sharing
       
    • elaboration
       
    • understanding
       
    • trust
       

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