Foundations Of Senior Management

Managing People - A Broad View
Communication

Communication Processes

• Noise
• Feedback
• Voice gives expression
• select
• filter
• interpret
• perception
• Serial distortion
• Non verbal Communication

Noise

• information overload
   
• sender strategy
   
• who?
   
• slants
   
• New Branch
   

Feedback

Voice gives expression

select

filter

interpret

perception

Serial distortion

• highlighted
   
• added
   
• modified
   
• Chronology altered
   
• Gaps filled
   

Non verbal Communication

• Written
   
• Body Language
   
• Tone
   

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